Minor incident DNS Server problems with Hostpoint

We’re currently seeing DNS problems with domains which are DNS-hosted with Swiss provider Hostpoint. This may affect mailflow from and to such domains. Our systems will temp rejects such mails as the domains could not be resolved in DNS at the moment.

Updates can be found here: https://www.hostpoint-status.com/

Global Services Operational

90 days ago % Uptime Today

Cloud REST API Operational

90 days ago % Uptime Today

Quarantine Reports Operational

90 days ago % Uptime Today

2FA SMS Service Provider Operational

Service Provider to send two-factor authentication via SMS

90 days ago % Uptime Today

Swisssign Certificate Authority Operational

90 days ago % Uptime Today

CH Instance Operational

Mailflow CH Instance Operational

90 days ago % Uptime Today

GINA Interface Operational

90 days ago % Uptime Today

EU Instance Operational

Mailflow EU Instance Operational

90 days ago % Uptime Today

External Services Minor incident

Services external to seppmail.cloud for which SEPPmail is not directly responsible. This section is used to notify about incidents involving third-party services which may impact our partners and customers.

M365 Mailhosting Operational

Mailflow to or from Microsoft365

90 days ago % Uptime Today

DNS-Providers Minor incident

DNS-related providers (registrars, hosting of authoritative zones, ISP or independent resolver services)

90 days ago % Uptime Today

Non-SEPPmail-related incidents Operational

We list incidents which are not directly related to SEPPmail, but which may have an impact on customers under this service. Examples include, but are not limited to: new botnets or spam waves, major security threats involving e-mail services, outages of globally or locally relevant major services.

Scheduled maintenances

Scheduled maintenance Planned maintenance at SMS provider from 2025-06-24 01:00 CEST to 2025-06-24 04:00 CEST

[Scheduled]

Our SMS provider will update some systems and will be unreachable during that time. This means that no login to cloud portal is possible for users using two factor authentication (2FA) using SMS. Also initial passwords or password reset for GINA accounts cannot be sent via SMS.

Scheduled maintenance Planned maintenance of seppmail.cloud: Log/Quar Database updates from 2025-06-28 08:00 CEST to 2025-06-28 17:00 CEST

[Scheduled]

No outage or mail delay is expected, but some log entries may appear with delay. Some spam may fail to quarantine and would be delivered using tag&send mechanism. Short disruption of our cloud portal may also happen, please try again a couple of minutes later in that case.

Past Incidents

Scheduled maintenance Planned maintenance of seppmail.cloud: System updates for security and stability from 2025-06-04 06:00 CEST to 2025-06-04 12:00 CEST

[Scheduled]

We are performing a series of system updates for security and stability reasons. The updates have undergone testing on development and preview systems, and are gradually performed on all systems in scope. All systems in scope are in cluster / high-availability configuration.

During the upgrade, machines are taken out of the regular mailflow, and are re-integrated into the mailflow after the upgrades are done and functionality has been tested.

We do not expect any impact on overall system...

Incident & maintenance history

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