CH cloud: delays due to outage at hosting provider

Minor incident Mailflow CH Instance Login Page GINA Interface Cloud REST API Global Services CH Instance
2026-05-11 09:20 CEST · 3 hours, 28 minutes

Updates

Investigating

According to our provider:

Currently there are network issues on our border, impacting incoming and outgoing traffic to / from the public internet. Our network team is currently analysing the root-cause. As soon as we have more information we will update you.

We sincerely apologize for the inconvenience caused and thank you for your understanding.

May 11, 2026 · 11:34 CEST
Issue

One of our hosting provider encounters network issues. Our VPN between data centres is broken. As a consequence some internal communication of our cluster is interrupted. We are working on a bypass to re-enable full mail processing. Some mail is being queued and will be delivered with delay. No loss of mail or permanent reject is expected.

May 11, 2026 · 09:38 CEST

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