There are ongoing Incidents
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Information notices

Information notice Swisssign / seppmail.cloud: Shorter domain validation period
[Information]

Swisssign reduces the period for the domain validation from 365 to 198 days as of March 8th 2026 (and further reduction is planned for March 2027).

As a consequence, all previously validated domains where the validation period is more than 198 days ago would become non-validated on March 8th, and thus no new certificates could be issued.

To avoid the sudden change, re-validation for domains of customers in seppmail.cloud which have been last (re-) validated more than 180 days ago have been...

Mailflow CH Instance GINA Interface Mailflow EU Instance Global Services CH Instance EU Instance Swisssign Certificate Authority
Posted at March 3, 2026 · 08:31 CET
Minor incident Delivery issue to Incamail
[Issue]

Currently we encounter difficulties submitting mail from SEPPmail Cloud CH instance to Incamail servers, as Incamail defers some mail with the following message:

host gw2.incamail.com[194.41.147.14] said: 451 4.7.1 Certificate EKU validation failed, please retry later (in reply to end of DATA command)

Delivery of such mail is being retried, and mail remains in our queues for up to 24 hours.

We have tried to contact Incamail and are awaiting their response.

External Services Non-SEPPmail-related incidents
Posted at April 8, 2026 · 08:31 CEST
Scheduled maintenance CH Cloud: Hosting Maintenance from 2026-04-08 10:00 CEST to 2026-04-08 16:00 CEST
[Scheduled]

We are working on resource redistribution on one of the hosting platforms of the CH instance. The update is not changing any functionality or systems configuration, but all machines require a reboot. We do not expect any outage, but some mail delay may be possible.

Mailflow CH Instance GINA Interface CH Instance
Posted at April 2, 2026 · 11:02 CEST
Global Services Operational
Login Page Operational
90 days ago % Uptime Today
Cloud REST API Operational
90 days ago % Uptime Today
Quarantine Reports Operational
90 days ago % Uptime Today
2FA SMS Service Provider Operational
Service Provider to send two-factor authentication via SMS
90 days ago % Uptime Today
Swisssign Certificate Authority Operational
90 days ago % Uptime Today
CH Instance Scheduled maintenance
Mailflow CH Instance Scheduled maintenance
90 days ago % Uptime Today
GINA Interface Scheduled maintenance
90 days ago % Uptime Today
EU Instance Operational
Mailflow EU Instance Operational
90 days ago % Uptime Today
External Services Minor incident
Services external to seppmail.cloud for which SEPPmail is not directly responsible. This section is used to notify about incidents involving third-party services which may impact our partners and customers.
M365 Mailhosting Operational
Mailflow to or from Microsoft365
90 days ago % Uptime Today
DNS-Providers Operational
DNS-related providers (registrars, hosting of authoritative zones, ISP or independent resolver services)
90 days ago % Uptime Today
Non-SEPPmail-related incidents Minor incident
We list incidents which are not directly related to SEPPmail, but which may have an impact on customers under this service. Examples include, but are not limited to: new botnets or spam waves, major security threats involving e-mail services, outages of globally or locally relevant major services.
SEPPmail Appliances Operational
Licence and Update Services Operational
Appliance Release Info Operational
Website Operational

Past Incidents

Scheduled maintenance Update of encyrption ruleset in CH instance from 2026-04-07 14:30 CEST to 2026-04-07 15:30 CEST
[Scheduled]

We will update the encryption ruleset for seppmail.cloud with bug fixes and improvements.

We do not expect an impact on the mailflow. During the activation of the ruleset, some messages may incur a delay of one or two minutes.

Mailflow CH Instance CH Instance
Posted at April 2, 2026 · 10:59 CEST
Scheduled maintenance Update of encyrption ruleset in EU instance from 2026-04-07 10:00 CEST to 2026-04-07 11:00 CEST
[Scheduled]

We will update the encryption ruleset for seppmail.cloud with bug fixes and improvements.

We do not expect an impact on the mailflow. During the activation of the ruleset, some messages may incur a delay of one or two minutes.

Mailflow EU Instance EU Instance
Posted at April 2, 2026 · 11:00 CEST
Incident & maintenance history
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