There is an ongoing Incident
Login seppmail.cloud | seppmail.cloud Manual

We suggest that you subscribe to updates using multiple channels, one of which should be independent of the seppmail.cloud infrastructure (click on "Subscribe to updates" on the top right).

Don't agree with what's reported here? Contact us at [email protected].

Information notices


Information notice New Hotfix Appliance Release 15.0.4.1
[Information]

A new SEPPmail Appliance hotfix release has been published.
Version 15.0.4 introduced a bug in the SEPPmail appliance where a missing waitpid call after a fork caused the child processes not to terminate, gradually exhausting the maximum number of process IDs allowed for the user running the RuleEngine. This effectively caused the appliance to freeze.
Please see the revision history and the extended release notes for further details.

Information notice CORRECTION: SwissSign - renewal of S/MIME Silver certificates (On Prem)
[Information]

In order to ensure that the automatic renewal of the SwissSign Silver Certificate revocation goes smoothly for the SEPPmail Appliances, we recommend the following setting changes to be in effect as soon as possible (and not later than 22.04.2026 at 15:00 GMT+2):
Under MPKI Settings, enable the following:

  • “Automatically renew expiring certificates if validity days left less than”
  • “Automatically create certificates for active users without certificates” (This will ensure that the...
Information notice UPDATE: SwissSign - renewal of S/MIME Silver certificates (On Prem)
[Information]

In order to ensure that the automatic renewal of the SwissSign Silver Certificate revocation goes smoothly for the SEPPmail Appliances, we recommend the following setting changes to be in effect as soon as possible (and not later than 22.04.2026 at 15:00 GMT+2):
Under MPKI Settings, enable the following:

  • “Automatically renew expiring certificates if validity days left less than”
  • “Automatically create certificates for active users without certificates” : This will ensure that the...
Information notice Swisssign - renewal of S/MIME Silver certificates
[Information]

Swisssign informs that S/MIME certificates generated between July 15 2025 and April 17 2026 have a formal error as viewed by the CA/Browser forum as the regulatory body on certificates. According to Swisssign, the formal errors are not a security risk.

Affected certificates (of type “SwissSign Personal S/MIME E-Mail ID Silver”, ie domain validated certificates) will be revoked by Swisssign on April 22 2026 at 15:00 CET.

The lifecycle of certificates of customers using SEPPmail appliances...

Information notice New Appliance Release 15.0.3 / CVEs added
[Information]

A new SEPPmail Appliance release has been published.
With this release we closed another batch of the ETH Zurich findings:

  • High: S/MIME Signature Additional Certificate CVE-2026-29140
  • High: Bounded Subject Tag Sanitization CVE-2026-29141
  • High: Plaintext secure-mail.html CVE-2026-29142
  • High: S/MIME Decryption Impersonation CVE-2026-29143
  • High: Unicode Subject Tags CVE-2026-29144
  • High: GINA State Confusion Account Takeover CVE-2026-29139
  • Medium: PGP Decryption Recipient LDAP...
Information notice Swisssign / seppmail.cloud: Shorter domain validation period
[Information]

Swisssign reduces the period for the domain validation from 365 to 198 days as of March 8th 2026 (and further reduction is planned for March 2027).

As a consequence, all previously validated domains where the validation period is more than 198 days ago would become non-validated on March 8th, and thus no new certificates could be issued.

To avoid the sudden change, re-validation for domains of customers in seppmail.cloud which have been last (re-) validated more than 180 days ago have been...

Global Services Operational
Login Page Operational
90 days ago % Uptime Today
Cloud REST API Operational
90 days ago % Uptime Today
Quarantine Reports Operational
90 days ago % Uptime Today
2FA SMS Service Provider Operational
Service Provider to send two-factor authentication via SMS
90 days ago % Uptime Today
Swisssign Certificate Authority Operational
90 days ago % Uptime Today
CH Instance Operational
Mailflow CH Instance Operational
90 days ago % Uptime Today
GINA Interface Operational
90 days ago % Uptime Today
EU Instance Operational
Mailflow EU Instance Operational
90 days ago % Uptime Today
External Services Operational
Services external to seppmail.cloud for which SEPPmail is not directly responsible. This section is used to notify about incidents involving third-party services which may impact our partners and customers.
M365 Mailhosting Operational
Mailflow to or from Microsoft365
90 days ago % Uptime Today
DNS-Providers Operational
DNS-related providers (registrars, hosting of authoritative zones, ISP or independent resolver services)
90 days ago % Uptime Today
Non-SEPPmail-related incidents Operational
We list incidents which are not directly related to SEPPmail, but which may have an impact on customers under this service. Examples include, but are not limited to: new botnets or spam waves, major security threats involving e-mail services, outages of globally or locally relevant major services.
SEPPmail Appliances Minor incident
Licence and Update Services Minor incident
Appliance Release Info Minor incident
Website Operational

Scheduled maintenances


Scheduled maintenance Planned maintenance of seppmail.cloud: System updates for security and stability from 2026-05-05 06:00 CEST to 2026-05-05 07:00 CEST
[Scheduled]

We are performing a series of system updates for security and stability reasons. The updates have undergone testing on development and preview systems, and are gradually performed on all systems in scope. All systems in scope are in cluster / high-availability configuration.

During the upgrade, machines are taken out of the regular mailflow, and are re-integrated into the mailflow after the upgrades are done and functionality has been tested.

We do not expect any impact on overall system...

Scheduled maintenance Planned maintenance of seppmail.cloud: Updates DE Cloud from 2026-05-27 10:00 CEST to 2026-05-27 15:00 CEST
[Scheduled]

Rescheduled again by one day due to appointment conflicts. Apologies for the many alerts.

Update of all appliance systems in DE instance.

No outage is expected, but some delay in sending and receiving e-mails may be possible. Short disruption of our cloud portal may also happen, please try again a couple of minutes later in that case.

Scheduled maintenance Planned maintenance of seppmail.cloud: Updates CH Cloud from 2026-05-28 10:00 CEST to 2026-05-28 16:00 CEST
[Scheduled]

Update of all appliance systems in CH instance.

No outage is expected, but some delay in sending and receiving e-mails may be possible. Short disruption of our cloud portal may also happen, please try again a couple of minutes later in that case.

Incident & maintenance history
This page is automatically updated every 60 seconds