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Information notices


Information notice New Appliance Release 15.0.5
[Information]

A new SEPPmail Appliance release has been published.

Admin:

  • Fixed an issue where a CSR could not be displayed in the detail view
  • Enforce new admin password after initial login
  • Check that the private key and the certificate match when importing an SSL certificate that was issued on the basis of a generated CSR
  • Disable all DNS local zone input fields if “Use DHCP settings” is selected

System Services:

  • Fixed an issue in the auto revocation process
  • Fixed failing ruleset...
Information notice Warning: Inbound/Outbound Mail Routing Issue (PowerShell Cloud Module v2.5.0)
[Information] Summary

We have identified an issue in the recently released PowerShell Cloud Module version 2.5.0. A regular expression (regex) failure in this version causes outbound emails to bypass the designated outbound connector, delivering them directly through Exchange Online (EXO) instead.

Impact

If you have deployed or updated transport rules using version 2.5.0, your outbound mail routing may not be processing as intended and will bypass the seppmail.cloud secure gateway.

Immediate Mitigation...
Information notice New Hotfix Appliance Release 15.0.4.3
[Information]

A new SEPPmail Appliance hotfix release has been published.

Unfortunately, we had to release another hotfix release due to PGP encryption and decryption issues.
The main problem was that many PGP keys are still in use that rely on obsolete algorithms marked as insecure, such as ElGamal or DSS.
The newly included Sequoia GPG rejects these algorithms by default, which caused encryption and decryption problems.
For now, we will allow Sequoia to use all algorithms that are supported by the...

Information notice UPDATE: SwissSign - renewal of S/MIME Silver certificates (On Prem)
[Information]

In order to ensure that the automatic renewal of the SwissSign Silver Certificate revocation goes smoothly for the SEPPmail Appliances, we recommend the following setting changes to be in effect as soon as possible (and not later than 22.04.2026 at 15:00 GMT+2):
Under MPKI Settings, enable the following:

  • “Automatically renew expiring certificates if validity days left less than”
  • “Automatically create certificates for active users without certificates” : This will ensure that the...
Global Services Operational
Login Page Operational
90 days ago % Uptime Today
Cloud REST API Operational
90 days ago % Uptime Today
Quarantine Reports Operational
90 days ago % Uptime Today
2FA SMS Service Provider Operational
Service Provider to send two-factor authentication via SMS
90 days ago % Uptime Today
Swisssign Certificate Authority Operational
90 days ago % Uptime Today
CH Instance Operational
Mailflow CH Instance Operational
90 days ago % Uptime Today
GINA Interface Operational
90 days ago % Uptime Today
EU Instance Operational
Mailflow EU Instance Operational
90 days ago % Uptime Today
GINA Interface DE Operational
90 days ago % Uptime Today
External Services Operational
Services external to seppmail.cloud for which SEPPmail is not directly responsible. This section is used to notify about incidents involving third-party services which may impact our partners and customers.
M365 Mailhosting Operational
Mailflow to or from Microsoft365
90 days ago % Uptime Today
DNS-Providers Operational
DNS-related providers (registrars, hosting of authoritative zones, ISP or independent resolver services)
90 days ago % Uptime Today
Non-SEPPmail-related incidents Operational
We list incidents which are not directly related to SEPPmail, but which may have an impact on customers under this service. Examples include, but are not limited to: new botnets or spam waves, major security threats involving e-mail services, outages of globally or locally relevant major services.
SEPPmail Appliances Operational
Licence and Update Services Operational
Appliance Release Info Operational
Website Operational

Past Incidents


Scheduled maintenance Planned maintenance of seppmail.cloud: System updates for security and stability from 2026-06-03 06:00 CEST to 2026-06-03 12:00 CEST
[Scheduled]

We are performing a series of system updates for security and stability reasons. The updates have undergone testing on development and preview systems, and are gradually performed on all systems in scope. All systems in scope are in cluster / high-availability configuration.

During the upgrade, machines are taken out of the regular mailflow, and are re-integrated into the mailflow after the upgrades are done and functionality has been tested.

We do not expect any impact on overall system...

Minor incident DE/CH Cloud: delays due to M365 rate limits
[Resolved]

We are confident that Microsoft has fixed the issue over night and normal delivery is possible again.

Scheduled maintenance Website maintenace from 2026-06-02 11:00 CEST to 2026-06-02 12:00 CEST
[Scheduled]

Maintenance work will be performed on our website. It may become unavailable or show errors during this operation. We remain reachable by mail and phone.

Scheduled maintenance Website maintenace from 2026-06-01 14:30 CEST to 2026-06-01 15:30 CEST
[Scheduled]

Maintenance work will be performed on our website. It may become unavailable or show errors during this outage. We remain reachable by mail and phone.

Minor incident CH Cloud: delays after maintenance
[Resolved]

After rolling out various patches to improve mail processing performance back to previous levels and increasing resources we are confident our cluster is again able to handle customer traffic.

Incident & maintenance history
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